Support built for
newsroom needs
Deadlines cannot wait. That is why the Stibo DX self-service resources are combined with direct access to specialists, so the right help is available exactly when it’s needed.
Contact the support team
FAQ
Cue global support
How do I use the Service Desk?
Follow this guide on how to use the Service Desk.
How do I open or escalate a ticket to the support team?
Access the service desk within the customer portal with a P1 priority (the highest priority). You are also welcome to call the support team on the support number relevant for your region.
How do I reach the support team?
If you need to call our support team, depending on your region, you can call one of the phone numbers below:
EU: +45 8733 5700
USA: +1 855 941 9000
How do I know when to open a Stibo DX service desk ticket or a ticket in a running project through Jira?
If you are in project mode with an assigned Project Manager from Stibo DX, please open a ticket in the associated Jira project. If you are not in project mode, you should open a Stibo DX service desk ticket.
Are you in doubt? Then always open a Stibo DX service desk ticket.
Other questions?
See more frequently asked questions here.
If your request is urgent, contact the support team through a service desk request ticket or by calling the listed phone numbers for the support team.
Cue documentation
We are planning an upgrade. Where can I find the correct versions of third-party software?
See verified third-party software and select the version you are interested in.
Where can I find information on the Cue storyline editor?
This information is available in the Cue user guide. In the guide, there are sections on digital and print storylines.
Are the Cue Print MAN technical pages still on another website?
No, the MAN pages are included in the Documentation portal and are full-text searchable. See Cue Print MAN Pages. Be sure to select the version you are interested in.
Where can I find information that gives an overview of the lifecycle of a specific Cue release?
See product lifecycle and select the version you are interested in.
How do I find technical information on how to extend Cue?
The documentation site supports full-text search so one option is to type a search word or phrase. Hover your cursor in the search bar for tips to narrow a search.
There is a section on extending Cue in the technical guides: Extending Cue. Be sure to select the relevant version.
